Terms of Purchase

Terms of Purchase for Ilovedressonline

These Terms of Purchase govern all transactions between you (the “Customer”) and Ilovedressonline (the “Company”) for the purchase of women’s clothing—including dresses, tops, skirts, denim, and shoes—through our website (hereinafter “the Site”). By placing an order on the Site, you agree to be bound by these terms, as well as our Shipping Policy, Refund Policy, and Privacy Policy. Please read these terms carefully before completing your purchase.

1. Order Placement & Acceptance

1.1 Order Submission

When you place an order on the Site, you are making a binding offer to purchase the selected products (dresses, tops, skirts, denim, shoes) at the listed price, subject to these Terms of Purchase. To complete an order, you must provide accurate and complete information, including:
  • Valid shipping address (for global delivery).
  • Correct contact details (email address, phone number) to receive order updates.
  • Accurate payment information (to process transactions in USD).

1.2 Order Acceptance

The Company reserves the right to accept or reject your order in its sole discretion. Order acceptance is confirmed only when:
  • We send a shipping confirmation email to the address you provided (this email includes your order number, tracking details, and confirmation of shipment).
  • Prior to shipping confirmation, we may contact you to verify order details (e.g., dress size, denim color) or resolve issues (e.g., payment processing errors)—failure to respond may result in order cancellation.

1.3 Order Cancellation

  • By the Customer: You may cancel an order only if it has not yet been shipped. To cancel, contact our customer service at [email protected] with your order number within 24 hours of placement. If cancellation is approved before shipment, a full refund (in USD) will be processed within 5-10 business days to your original payment method.
  • By the Company: We may cancel an order if: (1) the product is out of stock (we will notify you and issue a full refund within 5-10 business days); (2) the product price or description contains an error; (3) we suspect fraudulent activity (e.g., unauthorized payment, incorrect shipping address).

2. Pricing & Payment

2.1 Pricing

  • All product prices on the Site are listed in United States Dollars (USD) and include applicable taxes (where required by law). Prices do not include customs duties, taxes, or import fees for international shipments—these are the Customer’s responsibility (see Section 6).
  • The Company reserves the right to change product prices at any time, but changes will not affect orders that have already been confirmed with a shipping confirmation email.
  • Promotional discounts (e.g., coupon codes, sale prices) apply only to eligible products and must be entered during checkout to be valid. Discounts cannot be applied retroactively to already placed orders.

2.2 Payment Methods

We accept the following secure payment methods (all processed in USD):
  • Credit/debit cards (Visa, Mastercard, American Express, Discover).
  • Digital wallets (PayPal, Apple Pay, Google Pay).

2.3 Payment Security

All payment transactions are processed through PCI DSS-compliant payment gateways to ensure your financial information (e.g., credit card details) is encrypted and protected from unauthorized access. The Company does not store full payment details—this information is securely managed by our third-party payment partners.

3. Shipping & Delivery

3.1 Global Free Shipping

The Company offers free standard shipping on all orders worldwide, with no minimum purchase required. This benefit applies to every destination, regardless of location.

3.2 Order Processing Time

Orders are processed within 1-3 business days (Monday to Friday, excluding weekends and major holidays). Processing includes verifying order details, inspecting products for defects (e.g., loose stitching on tops, broken zippers on dresses), and preparing items for shipment.

3.3 Delivery Timeline

After processing, all orders are delivered within 6-12 business days from the date of shipment. This timeline applies to all destinations globally and is an estimate provided by our courier partners (e.g., USPS, FedEx, DHL). Delivery may be delayed by unforeseen circumstances (e.g., extreme weather, customs clearance), and we will notify you of significant delays via email.

3.4 Order Tracking

A unique tracking number is provided for every shipped order. Once your order is dispatched, we will send a shipping confirmation email with the tracking number and a link to monitor delivery status in real time. If you do not receive tracking details within 24 hours of processing, contact our customer service at [email protected].

4. Returns & Refunds

4.1 Return Eligibility

You may return eligible products (dresses, tops, skirts, denim, shoes) for a refund within 60 days of the delivery date, provided:
  • The item is unused, unwashed, and undamaged.
  • All original tags, packaging, and accessories are intact (e.g., no removed size tags from denim, no scuffed shoe soles).
  • The item is not a final sale product (clearly marked “Final Sale” on the product page).

4.2 Return Process

To initiate a return:
  1. Contact customer service at [email protected] with your order number, product details (e.g., “Floral Midi Dress – Size M”), and reason for return.
  1. Receive a Return Authorization (RA) number and return shipping instructions (we cover return shipping costs only if the return is due to our error—e.g., defective item, incorrect size shipped).
  1. Ship the item(s) to the designated address within 7 days of receiving the RA number, including the RA number on the package.

4.3 Refund Processing

  • Once returned items are received and inspected (to confirm eligibility), refunds are processed in USD within 1-2 business days.
  • Refunds are credited to the original payment method used for the order, and funds typically appear in your account within 5-10 business days (timing varies by payment provider).
  • The refund amount is the full purchase price of the eligible item(s), excluding non-refundable costs (e.g., customer-incurred return shipping fees for non-error returns).

5. Product Availability & Descriptions

5.1 Product Availability

Product availability is indicated on the Site (e.g., “In Stock,” “Out of Stock”). The Company strives to maintain accurate inventory levels, but occasionally items may be out of stock after an order is placed. In such cases, we will notify you promptly and issue a full refund (in USD) within 5-10 business days.

5.2 Product Descriptions

The Company makes every effort to ensure product descriptions (e.g., fabric type, dress length, denim fit) and images on the Site are accurate. However, slight variations may occur (e.g., color differences due to device display settings, minor fabric variations), and these do not constitute a defect or grounds for a refund unless the product is materially different from its description.

6. International Customs & Duties

For global shipments, your order may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are determined by the local customs authority and are the sole responsibility of the Customer. The Company does not include these charges in the order total or cover them under free shipping. We recommend checking with your local customs office before placing an order to understand potential costs.

7. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your purchase or use of our products (e.g., delays in delivery, product fit issues, customs-related costs). The Company’s total liability to you shall not exceed the total purchase price of the products in your order (in USD).

8. Changes to These Terms

The Company reserves the right to update or modify these Terms of Purchase at any time. Changes will be posted on the Site with an updated “last revised” date. Your continued use of the Site or placement of orders after changes take effect constitutes acceptance of the revised terms.

9. Contact Us

If you have questions about these Terms of Purchase, need assistance with an order, or want to resolve a transaction-related issue, contact our customer service team at [email protected]. We respond to all inquiries within 1-2 business days and work to resolve your concerns promptly.
Thank you for choosing Ilovedressonline. We appreciate your trust in our women’s clothing and shoes, and we are committed to providing a transparent and reliable shopping experience.