Refund Policy

Refund Policy for Ilovedressonline

At Ilovedressonline, we want you to feel confident in every purchase of our women’s clothing—dresses, tops, skirts, denim, and shoes. If an item doesn’t fit, match your style, or meet your expectations, this Refund Policy outlines the terms, eligibility, and steps to request a refund, ensuring a transparent and hassle-free process. By making a purchase on our website (hereinafter “the Site”), you agree to comply with the terms below.

1. Eligibility for Refunds

To qualify for a refund, your returned item(s) must meet the following criteria—tailored to the unique needs of women’s fashion (e.g., fabric care, fit integrity):

1.1 Timeframe

You must initiate a refund request within 30 days of the delivery date of your order. Requests submitted after this window will not be processed, unless required by applicable law (e.g., defective items discovered after 30 days).

1.2 Item Condition

The item(s) must be in unused, unwashed, and undamaged condition, with all original tags, packaging, and accessories intact. This includes:
  • No signs of wear (e.g., stretched fabric on tops, scuffed soles on shoes, faded denim from washing).
  • No alterations (e.g., cut hems on dresses, removed size tags from skirts, adjusted waistbands on denim).
  • No stains, odors, or damage (e.g., makeup smudges on dress collars, snags on skirt fabric).

1.3 Defective or Incorrect Items

If you receive an item that is defective (e.g., broken zippers on dresses, loose stitching on tops, mismatched shoe pairs) or incorrect (e.g., wrong size denim, wrong color skirt, item not as described), you are eligible for a full refund—even if the 30-day window has passed (for defects discovered later). To qualify:
  • You must notify us within 7 days of noticing the defect/error.
  • Provide clear photos of the issue (e.g., close-up of a torn dress seam, side-by-side of the wrong vs. ordered shoe color) and the original packaging.

1.4 Ineligible Cases

The following scenarios are not eligible for refunds:
  • Items returned after 30 days (unless defective/incorrect, per Section 1.3).
  • Items that have been worn, washed, altered, or damaged by the customer.
  • Final sale items (clearly marked “Final Sale” on the product page—e.g., discounted seasonal dresses, limited-edition shoes).
  • Gift cards (non-refundable, but transferable for use on the Site).
  • Shipping costs for return shipments (unless the return is due to our error—see Section 3.2).

2. How to Request a Refund

Follow these steps to initiate a refund for dresses, tops, skirts, denim, or shoes:

2.1 Submit a Refund Request

Contact our customer service team via [email protected] with the following information (incomplete requests may cause delays):
  • Your full name and order number (found in your order confirmation email).
  • The name, style, size, and color of the item(s) you want to return (e.g., “Floral Midi Dress – Size M – Pink,” “High-Waist Denim Jeans – Size 8 – Blue”).
  • A clear reason for the refund (e.g., “Skirt is too small,” “Shoes arrived with a broken heel,” “Top doesn’t match the product description”).
  • Photos (if applicable): For defective/incorrect items, include photos of the issue and original packaging; for fit issues, include photos of the item’s tags (to confirm unused condition).

2.2 Receive Return Authorization (RA)

Our team will review your request within 1-2 business days. If approved, we will send you a Return Authorization (RA) number and detailed instructions, including:
  • The designated return shipping address (tailored to your region for efficient processing).
  • How to package the item(s) to avoid transit damage (e.g., fold dresses carefully, use original shoe boxes).
Do not ship items without an RA number—unauthorized returns may be rejected, delayed, or returned to you at your expense.

2.3 Ship the Returned Item(s)

  • Package the eligible item(s) securely, clearly marking the RA number on the outer package.
  • Choose a shipping method with tracking (e.g., USPS Priority Mail, FedEx Ground) and retain the tracking number—this helps resolve disputes if the package is lost in transit.
  • Ship the item(s) within 7 days of receiving your RA number to ensure timely processing.

3. Return Shipping Costs

3.1 Customer-Initiated Returns

For refunds requested due to customer preferences (e.g., “changed mind,” “wrong size chosen,” “style doesn’t suit”), you are responsible for covering all return shipping costs. We do not reimburse these costs, even if you received free shipping on your original order.

3.2 Ilovedressonline-Error Returns

If the return is due to our error (e.g., defective item, incorrect size/color shipped, item not as described), we will:
  • Provide a prepaid return shipping label (sent via email) for you to use—no cost to you.
  • Reimburse any return shipping costs you already paid (upon receipt of a valid shipping receipt, e.g., courier invoice).

4. Refund Processing

4.1 Inspection of Returned Items

Once we receive your returned item(s), our team will inspect them to verify compliance with eligibility criteria (Section 1). This inspection takes 1-2 business days and focuses on:
  • Condition (unused, unwashed, tags intact).
  • Match to the original order (correct item, size, color).
  • Presence of defects (if claimed).

4.2 Refund Approval/Rejection

  • Approved: If the item(s) meet eligibility criteria, we will initiate the refund within 1 business day of inspection.
  • Rejected: If the item(s) are ineligible (e.g., worn, altered, missing tags), we will notify you via email and return the item(s) to you at your expense—no refund will be issued.

4.3 Refund Timing & Currency

  • Timing: Refunds are credited to the original payment method used for your order (e.g., credit card, PayPal). The time for the refund to appear in your account varies by payment provider:
    • Credit/debit cards: 3-5 business days.
    • PayPal: 1-3 business days.
    • We have no control over delays caused by your bank or payment provider—if you don’t see the refund after the above timeline, contact your provider directly.
  • Currency: All refunds are processed in United States Dollars (USD)—matching the currency of your original purchase. If your payment was made in a different currency, your bank will handle the conversion (any currency conversion fees are the customer’s responsibility).

4.4 Refund Amount

The refund amount is the full purchase price of the eligible item(s) (excluding non-refundable costs like customer-incurred return shipping fees). We do not charge restocking fees—even for bulk orders (e.g., multiple dresses or tops).

5. Exceptions & Special Cases

5.1 Gift Purchases

If you received an Ilovedressonline item as a gift and want to request a refund:
  • You must provide the original order number (from the gift giver) and proof of delivery.
  • Refunds will be issued to the original purchaser’s payment method (not to you).
  • If the gift giver prefers, we can issue a store credit (equal to the item’s purchase price) to your email address—valid for 12 months on any future purchase.

6. Contact Us

If you have questions about this Refund Policy, need help initiating a refund (e.g., for a dress or pair of shoes), or want to check the status of a returned item, contact our customer service team at [email protected]. We respond to all inquiries within 1-2 business days and work to resolve your request promptly.
Thank you for choosing Ilovedressonline. We appreciate your trust in our women’s clothing and shoes, and we’re committed to ensuring you’re satisfied with every purchase—even if that means helping you get a refund when needed.