Shipping Policy

Shipping Policy for Ilovedressonline

At Ilovedressonline, we aim to make your shopping experience for women’s clothing—dresses, tops, skirts, denim, and shoes—as convenient and stress-free as possible. A key part of this commitment is offering free standard shipping on all orders worldwide, with no minimum purchase required. This Shipping Policy outlines the details of our global shipping service, including delivery timelines, order tracking, packaging standards, and how we handle shipping-related issues. By placing an order with us, you agree to the terms outlined below.

1. Global Free Shipping Coverage

We provide free standard shipping for every order—whether you’re buying a single dress, a pair of shoes, or a full wardrobe of tops, skirts, and denim—to all destinations worldwide. There is no minimum order value, and this benefit applies to every country, from the contiguous United States and mainland Europe to Asia, Australia, South America, and beyond.
For extremely remote locations (e.g., small islands, rural areas with limited courier access), we will proactively contact you within 1 business day of order placement to confirm delivery feasibility. In rare cases where specialized shipping (e.g., air freight to inaccessible regions) is needed, we cover all additional costs—you will never be asked to pay extra for global shipping.

2. Order Processing Time

Before your clothing or shoes ship, we need time to process and prepare your order to ensure quality and accuracy. Our standard order processing time is 1-2 business days (Monday to Friday, excluding weekends and major holidays like Christmas, Thanksgiving, or New Year’s). This includes:
  • Verifying your order details (e.g., confirming dress size, denim color, shoe style).
  • Inspecting products for defects (e.g., loose stitching on tops, broken zippers on skirts).
  • Packaging items securely to protect against transit damage.
During peak seasons (e.g., Black Friday, back-to-school sales, holiday shopping periods) or for customized items (e.g., monogrammed dresses), processing time may extend to 3-4 business days. We clearly note any extended processing times on the product page and during checkout, so you can plan accordingly.

3. Global Delivery Timelines

Once your order is processed and shipped, delivery timelines vary by destination (all timelines are estimates from the date of shipment, provided by our global courier partners like USPS, FedEx, DHL, and local postal services):
  • Contiguous United States: 3-5 business days
  • Mainland Europe: 4-7 business days
  • Asia (Major Cities: e.g., Tokyo, Seoul, Shanghai): 5-8 business days
  • Australia & New Zealand: 6-9 business days
  • South America (Major Cities: e.g., São Paulo, Buenos Aires): 7-10 business days
  • Africa (Major Cities: e.g., Johannesburg, Lagos): 8-12 business days
  • Remote Regions (e.g., Small Islands, Rural Areas): 10-15 business days
Please note: Delivery timelines may be delayed by unforeseen circumstances, including extreme weather (e.g., hurricanes, blizzards), customs clearance delays (for cross-border shipments), or courier service disruptions (e.g., labor shortages). If a delay is expected to exceed 3 business days, we will send you an email update with a revised delivery estimate and support contact information.

4. Order Tracking (Global)

To help you stay informed about your order’s delivery status, we provide a global tracking number for every shipped order. Once your package is dispatched, we will send an email to the address you provided during checkout, containing:
  • Your unique tracking number.
  • A direct link to our courier partner’s global tracking portal.
  • Estimated delivery date.
You can use the tracking number to check real-time updates, including:
  • Package location (e.g., “In Transit – London Hub,” “Customs Clearance – Singapore”).
  • Delivery status (e.g., “Out for Delivery,” “Delivered,” “Awaiting Recipient Signature”).
  • Any exceptions (e.g., “Package Held at Local Post Office – Pickup Required”).
If you do not receive a tracking email within 24 hours of your order being processed, please check your spam folder first. If it’s still missing, contact our customer service at [email protected] with your order number—we will resend the tracking details immediately.

5. Packaging Standards for Clothing & Shoes

We understand that women’s clothing and shoes need careful protection during global transit to arrive in perfect condition. Our packaging is tailored to each product type:
  • Dresses & Tops: Wrapped in acid-free tissue paper (to prevent fabric discoloration) and placed in a reinforced corrugated box with bubble wrap around delicate details (e.g., lace, ruffles).
  • Skirts & Denim: Folded neatly and packed with tissue paper to avoid creases, then placed in a sturdy box with extra padding for denim’s heavier weight.
  • Shoes: Each pair is placed in its original shoe box (with tissue paper to maintain shape), then wrapped in bubble wrap and placed in a larger shipping box to protect against scuffs or dents.
If your item arrives with shipping-related damage (e.g., a torn dress, scuffed shoes, or crushed denim), please:
  1. Take photos of the damaged packaging and product (include close-ups of the damage).
  1. Contact us within 48 hours of delivery at [email protected] with your order number and photos.
  1. We will arrange for a free replacement shipment (shipped globally at no cost to you) or issue a full refund—no additional steps or fees required.

6. International Customs & Duties

For global shipments crossing international borders, your order may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are determined by the local customs authority and are the sole responsibility of the recipient—they are not included in your order total or covered by our free shipping policy.
To help you prepare:
  • We recommend checking with your local customs office before placing an order to understand potential duties or taxes (you can provide them with the product category: “women’s clothing” or “shoes” and order value).
  • All international shipments include a commercial invoice (attached to the package) with accurate product details and value to ensure smooth customs clearance.
  • Customs processing times vary by country (e.g., 1-3 days for most European countries, 3-7 days for some Asian countries) and may add to the overall delivery timeline—this is beyond our control, but we will provide customs contact information if you need to follow up.
Ilovedressonline is not liable for any unexpected customs charges, and we cannot modify invoice values to avoid duties (this is illegal under international trade laws).

7. Missing or Lost Packages

If your tracking information shows your package as “delivered” but you have not received your clothing or shoes:
  1. Check with household members, neighbors, or building management (e.g., front desk, mailroom, or community parcel lockers)—couriers often leave packages in secure locations to prevent theft.
  1. For international deliveries, confirm if the package was held at a local postal office (some countries require in-person pickup if no one is available to sign).
If you still cannot locate the package within 48 hours of the “delivered” status:
  • Contact our customer service at [email protected] with your order number, tracking number, and delivery address.
  • We will initiate a global investigation with our courier partner (this typically takes 3-5 business days for most regions).
  • If the package is confirmed lost, we will:
    • Arrange a free replacement shipment (shipped via expedited global delivery to minimize wait time), or
    • Issue a full refund (processed within 3-5 business days to your original payment method).

8. Shipping Address Changes

To ensure your order is delivered to the correct global address, please double-check all details (including country, postal code, and local address format) during checkout. If you need to change your shipping address:
  • You must contact our customer service at [email protected] within 24 hours of order placement and before the order is processed (we cannot modify addresses once the package has been shipped or is in transit).
  • For international address changes, please provide the address in the local language (if required by the destination country) to avoid delivery errors.
If we receive your address change request in time, we will update your order details at no cost. If the package has already shipped, it will be delivered to the original address—you may need to coordinate with the local courier for redelivery (additional fees may apply, which are the recipient’s responsibility).

9. Contact Us

If you have questions about our global free shipping policy, need help tracking an international order, or have concerns about delivery (e.g., customs delays, damaged products), please contact our customer service team at [email protected]. We respond to all inquiries within 1-2 business days and are happy to assist you—no matter where you are in the world.
Thank you for choosing Ilovedressonline. We appreciate your trust in our women’s clothing and shoes, and we’re committed to ensuring your order reaches you safely and on time, wherever you are.